Customer Service Representative with Swedish

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client – international, prestigious organization which is providing outsourcing services, we are currently looking for candidates for the position of Customer Service Representative with Swedish(phone, email, chat).

The agent will perform a role of the 1st point of contact for company customers; their primary responsibility will be assisting end users with FAQ and troubleshooting. The agent will login all information into the system and escalate all open cases to the BO team for immediate follow up actions with Local Subsidiaries. The 1st level agent will be responsible for the following channels: inbound and outbound telephony, e-mails, internet repair requests, chat, back office, information supervising and tracking to close (including repair and return goods).

The ideal candidate for this position will speak fluent Swedish and good English. Other required skills include ability to communicate clearly and effectively, to read and write proficiently while multi-tasking (actively listening to customer and answering questions), strong customer service orientation, and working knowledge of Windows and Office applications. Technical interests and/or commercial approach will be an asset.

Our client offers attractive benefit package, work in a large international company, implementation of interesting projects in a dynamic team and opportunity for professional development.

Sounds like you? Do not hesitate to send your CV in Polish and English using the ‘apply’ button.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl