For our Client, production company, we are looking for Candidates interested in the position of:
Customer Service Representative
Gliwice
Nr ref.: 5964
Requirements:
- Minimum 5 years of relevant experience as customer service representative in a leading role
- Very good level of Russian
- Good level of English
- Strong customer service focus
- Excellent communication skills
- People management
- Passion to learn new concepts, technologies and processes
Responsibilities:
- Order entry & follow up of orders till delivery
- Work with following communication channels: mail, phone, Teccom
- Follow up product availability and back orders to ensure complete and on time delivery
- Generate and communicate order tracking & status reports
- Ensure warehouse workload by speeding up order releases
- Follow up of credit control by customer – communication with Finance
- Contacts with Embassies and Chamber of Commerce for legalization of documents
- Contacts (and appointments) with Inspection companies for inspection of goods
- Ensure timely process time to comply with instructions in Letter of Credit (L/C)
- Update resp; sales dept. with weekly status report
- Provide customer service and answer questions of sales & customers
- Respond to customer questions & complaints including transportation issues
- Follow up systematically order fulfillment
- Organise transportation & follow up
- Updating customer shipping information
- Optimise customer delivery window between warehouse efficiency, transportation costs and customer satisfaction
- Follow up on delivery conditions and deliver input to carrier performance evaluations
- Contact with customer on Custom’s clearance documents
- Fast & constructive handling of customer complaints
- Report all incoming complaints in external database
- Forward complaint to appropriate person for handling
- Follow up complaint, update customer on progress and give final reply to customer
- Contribute to customer service projects both customer specific as generic
- Clear communication of new customer requirements after verification of possible impacts on the total distribution process and follow up on execution
- Report timely customer expectations related to issues requiring a sound project approach and a fundamental solution
- Follow up on the project and stay connected with the development of the solution or process improvement
- Develop, update & standardize procedures & work instructions in compliance with ISO9001
- Defective return administration (enter in system, get approvals, send to finance for credit)
- Coordinate customer inventory returns and other return shipments
- Maintain daily order entry file
We offer:
- Friendly and collaborative management style
- Work-culture focused on employees professional and personal development
