Customer Service Representative

Job Purpose:

This position will be Responsible for customer service activity along with solicitation and service of customer orders by providing quality professional customer service to a variety of business and market segments in a way that maintains and improves the business and sales activity in our overseas markets.

Duties:

• Generates customer invoices and assures accuracy.
• Work directly with Sales, Planning, Production, Engineering, Quality, Shipping and Freight Forwarders to communicate customer needs.
• Responsible for international order processing.
• Prepares required export documentation in a precise manner.
• Expedite customer requests, return materials, monitoring order status, communicates product availability, confirm proper pricing, resolves discrepancies while taking whatever action is necessary to meet the customer needs.
• Helps to build and maintain international customer relationships through various means.
• Works closely with Sales and Quality to ensure timely and fair resolution of customer concerns and complaints.
• Resolves all customer complaints, billing and service issues and assures all product related issues are referred to the proper department.
• Answers phones, emails, and faxes in a timely and professional manner. 
• Filing and general office duties required.

Skills/Qualifications:

• At least three years of related experience (preferably in a manufacturing environment)
• Fluent English is a must
• German as advantage
• Good knowledge of MS Office (especially Excel)
• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, team environment while maintaining excellent working relationships with people in a wide variety of functional areas.