Customer Service Representative

Job description

• daily contact with customers (order processing, simple offers and telephone queries) 
• verification and archiving of incoming orders (phone, fax, e-mail, post, e-store) 
• execution of declarations of goods origin 
• booking and creating invoices in business systems 
• customer account care in CRM system 
• processing and updating of data in the internal information system 
• direct contact with logistics and sales 
• processing of the normal administrative agenda 
• communication with the supplier related to orders (English language) 

Requirements

• Secondary School or higher education 
• Practicing in a distribution or production company is an advantage 
• Fluent in spoken and written Polish and English language 
• Advanced knowledge of Czech language is welcome 
• Ability to work independently as well as with a team 
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) 
• User experiences in using ERP-systems like SAP B1, SCALA, or similar systems 
• Detail oriented and extremely organized 
• A drive for personal development and contribution to a positive work environment and culture

We offer

• On-Boarding Plan 
• Swagelok University 
• Introductory training and job shadowing in Pilsen (CZ) 
• Hands on Training with Salespeople and Technical Support 
• Life insurance allowance 
• Modern working environment and friendly collective 
• Job: Torun