About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Main accountabilities
Acting as a senior member of the team being able to advise and mentor Service Desk Agents,
• Troubleshooting/resolving advanced issues and requests,
• Acting as a 2nd line support in accordance with existing knowledge articles and procedures,
• Acting as an overflow support for Tier 1 contacts.
Requirements
- Excellent German language skills
- Experience with IMB Lotus Notes, MS Outlook, Active Directory
- Good knowledge and experience in MS Windows 10 and MS office applications
- Good English language skills
- Outstanding Customer Care skills,
- Organizational skills and “can do” attitude,
- Proactive approach,
- Able to work with minimum of supervision,
- Good organizational skills,
- Ability to share technical knowledge within the team,
- Detail oriented,
- Basic ITIL knowledge,
Candidate's profile
- Capacity to adapt and learn,
- Good team player,
- Attention to detail,
- Ability to manage and collaborate with other teams.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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