HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Customer Service Specialist with Czech or Slovak and English
Miejsce pracy: Katowice
Nr ref.: 1112734
For our Client Guardian Industries based in Katowice we are looking for Customer Service Specialist with Slovak or Czech and English.
Responsibilities
Qualifications:
If you are interested in this job offer do not hesitate to apply!
Responsibilities
- Dealing with all customer account enquires from initial call to order processing, right through to invoice stage
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Understand & anticipate the needs and requirements of key customers
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Ability to effectively question or challenge the status quo
- You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
- Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
- Communicate effectively, maintain and lead coordination with all internal departments and stakeholders to ensure customer orders are fulfilled in the most efficient manner.
- Generate and understands reports required for senior management team. Provide explanations based on customer knowledge
- Seek ways to continuously improve ways of working, automate processes and system solutions.
- Being a support for Team Leader, ready to lead operations related to key account customers and take ownership for results
Qualifications:
- Strong customer focus and service mindset
- Strong communication and interpersonal skills with aptitude in building relationships
- Effective organizational skills, able to take ownership for own and others’ operations and results
- Ability in problem-solving and negotiation
- Ability to work and deliver results with and through others
- Ability to lead complex tasks/projects in a structured way
- Must be proactive, customer focused and results oriented
- Bachelors degree is an advantage.
- Experience within a Customer Service area
- Some experience in senior roles would be a very strong advantage
- Advanced PC skills in Microsoft Excel, Word, PowerPoint
- Languages required: Fluent English and Polish, Czech or Slovak would be an advantage
If you are interested in this job offer do not hesitate to apply!
