Customer Service Specialist with English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Customer Service with English!

Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible for ensuring Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.

Responsibilities

• Responsible for the operational tasks of Customer Service Voice Infoline Agent
• Solving claims tickets accurately and efficiently to achieve the fixed service level target  
• Deliver different Customer Service processes KPI’s  
• Involvement in projects related to Customer Service area
• Ensure efficient customer service processes

Preferred qualifications

• English skills (min. B1)
• High School Degree
• Good communication skills, ability to cooperate with external and internal customers
• Knowledge of MS Office

What can we offer? 

• Attractive salary
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities+B1
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days