Customer Service Specialist with French

Requirements:

• Proficiency in written and spoken English and French
• Quality focus and strong customer service skills
• Excellent non-visual communication skills
• An open mind and eagerness to continually develop
• Knowledge of airline systems and operations will be an advantage but not essential
• Strong computer skills
• Good sense of personal accountability
• Demonstrated focus on providing service through sales

Responsibilities:

• Answer all customer enquiries professionally and effectively leading to sales
• Effectively communicate company’s product ranges and fares and ticketing conditions with the highest customer service and accuracy
• Maximize the revenue contribution within agreed sale targets through the effective use of all available sales and telesales tools
• If you enjoy customer service and sales, this is an opportunity to learn about airline operations and build a strong foundation for an exciting career in aviation, travel or tourism
• Our team members are trusted advisors and talented problem-solvers who connect people with interesting destinations, friends and family all over the globe

We offer:

• The opportunity to travel the world with great travel benefits (free annual ticket, discounted tickets for you and your family)
• Comprehensive training and access to the latest technology to ensure success in your role
• An attractive package of social benefits
• A great work environment on the top floor of Krakow’s newest building, right in the heart of town
• Career growth with one of the world’s leading airlines and its parent, the Swire Group
• Flexible shifts adjusted to your lifestyle
• Permanent employment opportunities