Customer Service Specialist with German+English

Specific tasks:

• Supporting international external and internal Customers
• Interact with our business customers and IT professionals via telephone, e-mail and the web, providing customer support
• Identify, evaluate and prioritize customer problems and complaints
• Analyze customer problems and formulate plans of resolution
• Participate with scheduled customer reporting
• Participate with scheduled customer invoicingParticipate on-line customer meetings related to quality and requests statuses

Requirements:

• Communication English skills (B2)
• Communication German skills (min B1/B2)
• Excellent customer service skills and/or previous experience
• Basic office IT skills and willingness to improve
• Knowledge of IT Service Management  tools – as a plus
• Other languages skills (Norwegian, Finnish, Swedish) - as a plus

We offer:

•  Opportunity to work in a company that is a leader in its branch
•  Attractive salary
• Employment contract, full-time job
• Wide social benefit package (medical and sport card and other allowances for pay)
• Trainings & education
• Development programs
• Opportunity to participate in language courses organized by the company
• Possibility of development and career advancement
• Friendly environment
• Foreign travels possible
• Work for a large, international company in the new office in the center of Toruń, Poland