Customer Service Specialist with German
Location: Kraków
Function: Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service Specialist with German
Do you lack challenges in your current company and the job seems to be boring? Come and join us - we might have something just right for you! We are currently in the middle of implementing a new project, which requires us to be courageous, creative and willing to give ideas to improve it!
Responsibilities
- Creating and booking of orders
- Daily monitoring the assigned orders and customer requests
- Resolving customer requests
- Contact with the customers via e-mails/phone
- Capturing information from logistics partners and informing customers regarding availability and deliveries
- Checking and solving potential issues between client purchase orders and system information
- Solving issues regarding damaged goods, shipment delayed, etc.
- Handling complaints related to logistics and return transports
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
- Communicating with the warehouse and forwarders and efficiently manage the delivery process
- Preparing the relevant documents for the orders (export, transport, customs)
- Proposing resolution for streamlining activities and taking part in projects to implement these ideas
- Updating the information in the system
Qualifications
Minimum qualifications
- Very good German skills
- Communicative level of English
- Knowledge of the SAP
- Good MS Office (especially MS Excel) skills
- Ability to learn fast and adapt in the fast pace environment
- Personal culture competence of dealing with the client properly
- High motivation and ability to learn
We offer
- Attractive salary
- Possibility to take part in the new process
- Opportunity to propose and implement process improvements
- Stable job offer – employment contract
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)