OpusCapita sets the new standard for financial processes. With 2,300 passionate professionals, we focus on Purchase-to-Pay and Order-to-Cash processes where we combine software, outsourcing and services with a delivery model that offers the best value for our customers. We have operations in nine countries and vast experience accumulated with over 10,000 customers, with end-users in more than 50 countries. In 2013, OpusCapita’s net sales totaled EUR 263 million. OpusCapita is part of Posti Group Corporation and has its head office in Finland. www.opuscapita.com
Customer Service Specialist
Workplace: Toruń
Responsibilities:
- Supporting international external and internal Customers
- Interact with our business customers and IT professionals via telephone, e-mail and the web, providing customer support
- Identify, evaluate and prioritize customer problems and complaints
- Analyze customer problems and formulate plans of resolution
- Participate with scheduled customer reporting
- Participate with scheduled customer invoicing
- Participate on-line customer meetings related to quality and requests statuses
Requirements:
- Excellent communication English skills
- Excellent communication German skills
- Excellent communication Polish skills
- Excellent customer service skills and/or previous experience
- Basic office IT skills and willingness to improve
- Knowledge of IT Service Management tools – as a plus
- Other languages skills (Norwegian, Finnish, Swedish) - as a plus
Offer:
- Friendly environment
- Trainings & education
- Development program
- Foreign travels possible
