Our Client is a global retailer. Due to development and new projects we are seeking for Customer Service Specialist to support online sales. Reporting to the E-commerce Manager right candidate needs to proactively co-ordinate all aspects of the supply chain to deliver optimum performance and ensure we meet stated and agreed service levels and terms and conditions of supply.
Customer Service Specialist
Miejsce pracy: łódzkie/ Łódź
Nr ref.: SBS/77/3005/CS
Main duties and responsibilities:
- Establish contact, build and manage relationships and an in depth knowledge of customers within own portfolio in order to drive business growth,
- Responsible for the logistics of all service inventory,
- Answer customer mails,
- Daily contact with the store about the status of orders, retransmission, cancellations,
- Represent the supply chain liaising with both the customer, the Warehouse and marketing to ensure good communication,
- Proactive order management including timely response, accurate processing and monitoring of orders and enquiries,
- Capture, report, escalate and ensure timely response and resolution to all complaints,
- Ensure customers are fully informed of product portfolio, promotional activity and appropriate service offering,
- Working independently and as part of a team on a variety of special projects for business improvement and improved customer service,
- Challenge the status quo targeting continuous improvement and opportunities for growth for both self and organisation.
Candidate profile:
- At least 3 year’s recent experience within an administration customer service role, preferably working within a team,
- Higher level of education,
- Proven experience in managing customer relationships,
- In depth knowledge and understanding of the supply chain processes,
- Ability to plan and organise self and workload,
- Excellent interpersonal skills,
- Attention to detail is essential,
- Enjoys working in a team,
- Excellent verbal and written communication skills,
- Able to handle difficult / volatile situations professionally and calmly,
- Proven ability to work in a pressurised environment,
- Ability to overcome objection and manage conflict,
- Fluent in English and Polish, additional language as a plus.
