We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.
The Global Customer Service Center’s mission is to deliver exceptional customer service to our North American customers. You will be the link between our customers and internal departments. You will act as an ambassador on your customers’ behalf. We have a very effective on-boarding process that will help you settle in and feel comfortable with your role and your customers. We will teach you about papermaking, our business processes, and how to use the SAP system. We will show you how we build and manage long lasting relationships with our customers, so that you can learn and develop your interpersonal and intercultural communication skills.
We offer free taxi home after finishing work on an afternoon shift (within the administrative borders of Krakow).
- Cooperating in English with North American customers via phone and email on a daily basis
- Answering our customers’ questions, manage their purchase orders and ensure satisfaction with our service
- Cooperating with internal departments of International Paper and getting to know logistics processes such as demand, production, and planning transportation
- Learning about pricing, sales and marketing-related processes in order to manage your customer accounts more successfully
- Action and detail oriented
- Eager to work in a team environment
- Open, quick learner
- Confident in making your own decisions
- Able to multitask and process high volumes of data accurately and efficiently
- Good at analytics
- Fluent in spoken and written English
- Well organized
- Able to work full-time in the afternoon and evening hours, from Monday through Friday (2PM – 11PM)
- Newly renovated, people friendly office in the city center
- Very wide range of Medical Services
- Big choice of social fund benefits (not only Multisport)
- Free language classes in multiple languages
- Training & development opportunitites
- Multiple Health and Wellness initiatives
- Company parties and team building events
- Flexible working hours based on business requirements
- Numerous charitable initiatives (CSR)
- Working for one of the most ethical and sustainable companies in the world
"I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended."