Customer Service Specialist

Job description

• Responsible for the Back Office for Sales and Operations;
• Enter and review orders, assuring they are delivered on time;
• Control of Stocks coordinated with warehouse department;
• Updating some reports of overdue invoices, and payments;
• Negotiate with Logistics Companies the transport costs,;
• Updating the ERP Optima with all the info of purchases, orders, and payments;
• Some administrative tasks (coordination expense reports, and others from Sales Managers);
• Calling to customers when there are overdue invoices;
• Support the controller with reports if needed;
• Creation the bank payments;
• Coordination cooperative with the Accounting Agency and sent the original documents monthly.

Requirements

• University Degree;
• Experience with a minimum of three years in a similar position;
• Desirable experience in working with OPTIMA ERP and SAP;
• Concern for quality and accuracy;
• Good time management skills;
• Self-motivation;
• Internal/External customer service.