Customer Service Support Manager
Warszawa
Customer Service Support Manager
Warszawa
Nr Ref.: 1054316
Warszawa
Nr Ref.: 1054316
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client - leading e-commerce international software provider, based in Warsaw – we are looking for Customer Service Support Manager who will join innovative and interesting e-commerce project on a big scale (close cooperation with eBay and Amazon as a business partners).
The main goal of this position is to support and manage existing clients and Premium clients portfolio which leads to the revenue increase.
The main responsibilities will include managing the team of Account and Jr Account Managers, active involvement in customer onboarding process, implementation and execution of customer development strategy; analysing sales reports and proposing new initiatives; research on the customer usages and market trends; planning and controlling team activities and product feedback, supporting product strategy implementation.
The successful candidate will have at least 2 – 4 years of sales support management in the e-commerce, banking or telecom sector, solid business approach and understanding of organizational changes; good understanding of clients needs and requirements; experience in team management, training and ability to motivate staff; flexibility and quick learning ability; goal oriented and problem solving attitude and excellent communication skills - both written and verbal. Fluent English and communicative German is a must.
Our Client offers interesting position in international environment, attractive remuneration package and professional development opportunities.
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