Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Interactive Operations is part of Accenture Interactive business unit. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating cost-efficiently, at speed, and at global scale.
We optimize the digital presence of our clients across core offerings of next generation content, digital marketing services, analytics and programmatic to activate, engage and create unique experience for their customers. Our efforts are aiming at ensuring the optimal return on investment with high quality of converted leads.
Customer Service Team Lead
Workplace: Warszawa
Nr ref.: 00784092
What will you do?
- Coordinate with the Team provision of technical support to customers and engineers (Incident Management, Problem Management and Knowledge Management)
- Develop/update knowledge data base with required depth, clarity and quality to support the resolution of customer issues
- Ensure that issues are resolved in a timely manner and proper quality.
- Analyze and report issues to client.
- Proactively spotting process and knowledge gaps and offering solutions.
What do we expect?
- At least 3 years of experience in Customer Service (in the client/IT support) and 2 years of team leader experience
- Excellent communication and facilitation skills - Very good English (reading & writing - C1 level)
- Technical problem-solving abilities and proactive ("ToDo") attitude
- Experience/interest in mobility services
- Proven experience in delivering Incident Management and Escalation processes within the Digital solutions and/or services
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.