Customer Service Team Leader - German speaker
Kraków
Customer Service Team Leader - German speaker
Kraków
Nr Ref.: 1068545
Kraków
Nr Ref.: 1068545
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client, well known company operated in outsourcing industry, we are looking for experienced candidate to full position of Team Leader in customer service team.
On this position you will be responsible for coordination daily activities and workload of a Customer Service team, supporting team members with setting objectives for their personal development. Additionally you will be working closely with team members, CS management, internal departments, customers and Sales to continually identify and implement business process improvements. Work effectively with team members and other Team Leaders to identify and share best practices within Customer Service Organization. Additionally, your scope of duties will also include responsibility for execution of business objectives and achieving customer satisfaction, as measured by Customer Satisfaction Survey and KPIs results.
To be successful on the position you need to have previous experience as Team Leader or Deputy of Team Leader role, preferably in international environment. Additionally, you need to have strong interpersonal skills, including listening, coaching and motivating. Fluent English and German languages are essential.
As a successful candidate you will have an opportunity work in a fast-paced, high-intensity work environment, develop people and leadership competencies, while being supported by world class processes and tools. You will also be exposed to business processes in the area of Supply Chain and will be able to learn the dynamics of the Sales.
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