Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Customer Service Team Leader (Order Management) with English
Workplace: Warszawa
Nr ref.: 00759422
What will you do?
As Team Leader in Order Management you will be mainly responsible for:
- Resolution of escalations related to work of the Team regarding the process
- Support for the Client and Team members on non-standard cases related to customer requests, contracts, order management, returns management or disputes
- Adhering to contractual obligations when supporting the Client
- Managing the team performance using metrics, capacity study and performing quality checks
- Managing development and career of team members by performance and talent discussions
What do we expect from you?
- Very good English (C1)
- Practical Microsoft Office package knowledge (Excel, Word, PowerPoint)
- Experience above 2 years in working in Customer Service related to OTC or Order Management area
- 1-2 years of experience in managing high performing team
- Preferably experience with SAP
We can offer:
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.