Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
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Resolution of escalations related to work of S&R Team regarding the process
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Support for the Client and Team members on non-standard cases related to customer requests, contracts, order management, returns management or disputes for Service and Repair process
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Adhering to contractual obligations when supporting the Client
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Managing the team performance using metrics, capacity study and performing quality checks
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Managing development and career of team members by performance and talent discussions
- Very good English and Polish (min. B2)
- Very good knowledge of German/French/Dutch/Nordic would be an adventage
- Practical Microsoft Office package knowledge (Excel, Word, PowerPoint)
- Experience above 18 months in working in Customer Service or Order Management area with SAP
- 1 year experience in managing high performing team
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform