What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
Team Leader, in addition to assigned customer service responsibilities, provides day-to-day direction to a Customer Service team and ensures a high level of service to our customers in close cooperation with Sales team.
You will have an opportunity to manage in a fast-paced environment, develop people and team management competencies while being supported by world class processes and tools.
- coordinate daily activities and workload of the Customer Service team.
- support team members with setting objectives for their personal development.
- act as a team resource to resolve service issues that are escalated from customer service team members, internal departments, Sales and customers, identifying root causes and implementing corrective solutions.
- work closely with team members, CS management, internal departments, customers and Sales to continually identify and implement business process improvements.
- ensure that new team members are integrated within the team and become operational as quickly as possible.
- actively represent the team during key business meetings with Sales and other internal departments.
- be responsible for execution of business objectives and achieving customer satisfaction, as measured by Customer Satisfaction Survey and KPIs results.
- assure Team Norms and working standards execution within the team.
- monitor (facilitate corrective measures when necessary) team practices (i.e. order intake, freight optimization, on time delivery, order entry accuracy, cost to serve, etc.).
- work effectively with team members and other Team Leaders to identify and share best practices within Customer Service Organization.
- support Team Manager in key organizational initiatives by stepping up as a leader whenever necessary.
- work closely with CS Management on assigned projects regarding cross organizational opportunities and assists in taking strategic decisions regarding objectives settings, team development planning and performance assessment.
- Direct reports: Up to 8 staff
- Servicing Volume: around 250 Kt
- Business complexity
- Number of mills: 1 mill + Distribution Centers
- Markets: European and overseas markets
- Product Range: Coated Paperboard and Pulp
- university degree or equivalent business experience
- very good interpersonal skills, including listening, coaching and motivating
- organizational skills along with analytical and problem solving capabilities
- ability to multitask and adjust to constantly changing environment
- exhibit excellent knowledge of products base, supply chain structure and assigned customer’s business.
- fluency in English
- good command of other European language - will be an advantageous
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.