HRK SA is one of the biggest HR consulting organizations in Poland. HRK Finance focuses on middle- top level finance professionals recruitment. We provide executive solutions to international brands and leading Polish companies .
Customer Service Team Manager (Supervisor) with French
location: Warsaw
- Responsible for CS BO team performance of various therapies / countries and for the service provided to customers
- Responsible to align objectives/goals with organization’s strategic direction
- Responsible for team development:
- Make sure SLA are fulfilled & set priorities
- Monitor daily reports & KPI, analyze trends, identify root causes and deploy corrective actions if needed
- Identify process improvement opportunities and lead the team to implement improvements together with FO management & SSC Experts
- Plan workforce and managing priorities., serving as a backup were /if needed
- Manage the relationship with the CS FO Team lead
- Play a support role in ensuring optimal asset management (running reports – informing reps – updating in system)
- Serve as a key resource (with the knowledge of all regulations/department standards, tools and operating procedures), a preferred point of contact/first line of escalation for internal and external customers
- Serve as an expert for his/her department on specific countries, processes, tools or Business Unit
- Responsible for safe guarding the documentation, performance and corporate & quality standards
- Support Ad Hoc requests
- Take the lead on projects or contribute to projects
KNOWLEDGE/EDUCATION
- Bachelor Education
- In-depth knowledge of a country process is an asset
- Bilingual PL + English spoken and written is a must
- Very good French is a must
- Any other language of one/two of the concerned countries is a plus
- System minded: MS package/CRM /SAP system/ CISCO tools/R/3 and FSCM
- Project management
- Minimum of 3 + years’ work experience in a managerial role is a must
- Demonstrated ability to work in cross functional teams
- Strong organization and time management skills
- Ability to manage multiple priorities and delegate when needed
- Possess excellent written & oral communication skills
- Be able to understand the customer needs is a must (customer focus)
- Possess People management skills (considerable use of tact, diplomacy)
- Result oriented
- Ability to cope with stressfull situation
- Experience of working in multicultural environment is an advantage
Client offers:
- Work with the start-up project
- Attractive salary
- attractive benefits package
- Working in an international medical company
- A great working atmosphere
Please, include the clause on processing the personal data as well.
We respond only to the selected applicants.
Please add the following clause: ‘I hereby’ my consent to process my personal data and enter it into your database HRK SA based in Warsaw, pl. Bankowy 2 in order to present my offer of employment, in accordance with the provisions of the Act of 29.08.1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item. 926 with amendments) Allow to messaging, I have the right to inspect contents of my data and correcting them.