Customer Service Technical Supporter with English and German
Warszawa
Nr ref.: r00161728
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
What will you do:
- Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs
- Solve customer complaints as a priority within agreed time and with highest quality
- Initiate and coordinate communication with different interface partners on complex topics till final resolution
- Update client knowledge base with ready solutions and process improvements
- Support in finding similar error patterns and fields for improvement
What do we expect:
- We seek talented employees who crave learning new skills and aren't afraid to tackle multiple tasks
- Experience in working with Microsoft Office, especially Excel, is a must
- Experience in working on reports, sorting and analyzing data (knowledge of reporting tools such as Tableau is nice to have)
- Experience in using a ticketing system, for example Salesforce
- Good communication and presentation skills as well as a proactive attitude
- High proficiency in English & German (C1 level) is a must
What we can offer:
- Hybrid work mode
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
What will you do:
- Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs
- Solve customer complaints as a priority within agreed time and with highest quality
- Initiate and coordinate communication with different interface partners on complex topics till final resolution
- Update client knowledge base with ready solutions and process improvements
- Support in finding similar error patterns and fields for improvement
What do we expect:
- We seek talented employees who crave learning new skills and aren't afraid to tackle multiple tasks
- Experience in working with Microsoft Office, especially Excel, is a must
- Experience in working on reports, sorting and analyzing data (knowledge of reporting tools such as Tableau is nice to have)
- Experience in using a ticketing system, for example Salesforce
- Good communication and presentation skills as well as a proactive attitude
- High proficiency in English & German (C1 level) is a must
What we can offer:
- Hybrid work mode
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)