Customer Success Specialist with English / International Customer Service

• opportunity to work in a hybrid / remote mode,
• work in an international environment,
• training and development projects,
• healthy body (Multisport and LuxMed),
• group insurance,
• funding for correction glasses,
• time off on your birthday,
• team-building trips,
• chill out area (PS4, billiards, table football, darts),
• English lessons,
• dog friendly office,

and much more!

• international customer service,
• providing timely and professional support,
• building lasting relationships based on trust,
• providing practical support to the client from the beginning of the positioning cooperation, bearing in mind their expectations and needs, as well as in the form of own initiatives,
• maintaining contact and building relationships with clients by accurately addressing questions, providing information on the ongoing implementation of the service and tips for achieving even better results.

• proficiency in English at C1 level,
• willingness to work in an international environment,
• readiness to work between 11 a.m. and 4 p.m. and 7 p.m. and 10 p.m,
• openness and ability to build relationships
• flexibility and speed in learning new systems,
• empathy, communication skills, ability to carry out tasks independently.

• experience in customer service
• knowledge of Digital Marketing (mainly SEO),
• knowledge of Google's tools (Google Sheets, Google Docs, Google Presentations).