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Some call us a global technology and services company . But we’re so much more.
Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.
We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.
We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.
Customer Support Advisor with Catalan
Szczecin, Global Office Park
For one of our largest and fastest growing clients, we are looking for a team of customer service specialists for medical sector!
- As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues and you will be responsible for the following:
- Building a good relationship with the customer
- Participate in activities and meetings to improve service quality and customer satisfaction
- Providing excellent customer support and creating exceptional customer experience
- Provide assistance via telephone (low volumes of inbound calls)
- Providing reliable and accurate information in response to customer questions and concerns
Here's what you need to join our team:
- Customer orientation and attention to detail
- High problem-solving capacity
- Excellent communication skills
- Catalan & English level B2 (both written and spoken)
- Previous experience in customer service will be super-helpful :)
- Medical background: Bachelor's or Master's degree in medical studies: pharmacy, biotechnology, etc.
What we offer?
- Employment contract for full time;
- Very attractive salary
- Training and development programs
- Medical services, private medical care (Luxmed), group insurance program
- MyBenefit platform with monthly amount of points
- A lot of team and internal engagement actions for our Game-Changers, because we believe that working place needs to be also happy place :)