Customer Support Specialist with Italian

In a nutshell, you will be our support superhero! We’re a passionate team and we need you to help us provide the best premium support out there. You will identify customer needs – sometimes before they even know what they are – and resolve their issues. Using an awesome mix of your own knowledge, the experience of your support team, some internal tools and a little bit of resourcefulness, you will provide the highest-quality service to our customers.

• Responding to requests by email and/or telephone
• Researching, validating and responding to customers’ escalations
• Identifying the cause of the problem and, if required, selling the appropriate service to resolve it
• Reproducing issues and testing potential solutions
• Logging resolution steps in a knowledge base to improve team resources
• Benchmarking new processes for all support departments to follow

• Speak very good Italian – it is a must
• Speak very good English
• Are all about giving great customer support
• Are an expert juggler when it comes to dealing with multiple customer support cases
• Make yourself at home in a multi-platform environment

• Attractive salary and perks
• Opportunity to develop your potential
• Work in an international environment and a team full of energetic people
• Really fun office – not a boring open space
• Fresh fruits, snacks and sandwiches
• Multisport card and life insurance, private health care
• Happy Friday :)
• No dress-code office

Sounds interesting? Send us your application and join our team! We’re waiting for YOU!