Customer Support Specialist with Polish
Location: Kraków
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Support with Polish
Responsibilities
- Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call,
- Abnormal claim audit, Parts collection issue follow-up & AP declaration.
- Product Return Management: Process the Exchange/ Refund of products.
- We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers.
- We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures.
- You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments.
Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot); - Ability to work with data from multiple systems or sources.
- We will need an analytical, confident and ambitious person.
- Work ethic and personal time management.
Qualifications
- University Degree
- Very good knowledge of Polish, C1
- Good Communicative level of English B2
- Good MS Office (especially MS Excel) knowledge.
- Analytical thinking and ability to learn fast.
- Encouraged qualifications.
- Personal culture and client management expertise.
- High motivation and ability to learn.
We offer
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- International work environment
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)