Defect Manager

Main responsibilities:

• the management and control of all defects within the in house development environments,
• to own and chair daily defect calls with lead Development, Test and operational Teams, and to provide clean minutes and actions,
• definitions, ownership and management of the defect process,
• Liasing with the problem management team to ensure clean and efficient interaction within overlapping processes, and to promote this with all customers, 
• ensuring all defects are entered correctly and controlled/ managed as effectively as possible through their life cycle,
• maintaing absolute integrity of the defect database and ensuring a full audit trail of any changes made to defect status outside of the published defect process,
• represent the regional position on defect status to both regional users and international staff on a regular basis,