Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Manage a portfolio of clients and/or a group of project managers (based on type of clients) and ultimately responsible for planning, execution and control of all simultaneous projects and deliverables.
- Responsible for building a production related relationship with the client’s contacts (i.e. client Account Managers, Project Managers, Leads, Sr. resources or in general, anyone on the client end that is responsible for execution and launch of a project being produced by Accenture).
- Interact with the Account Manager to manage the business holistically.
- Responsible for monitoring and optimizing/improving the company’s CCIs, costs and minimizing the impacts of revenue risks such as booked not staffed positions.
- Responsible for team’s time tracking impact in budgets (overruns, re-estimations, change orders, allocations and risks).
- Coordination and delivery of SOWs/LOEs
- Set up of travel arrangements (client visits and Accenture on-site visits)
- Manage escalation and incidents processes (E2E)
- Manage customer satisfaction (define indicators, apply data collection process, analysis and take corrective and preventions actions)
- Identify business growth opportunities
- Ensure account continuity based on set metrics / SLAs / KPIs (performance)
- Define, implement and manage reporting structure
- Manage team structure and allocations
- Define and evaluate direct reports business objectives (PA Process)
- Define, implement and follow up on team’s training program
- First point of escalation for resources internal conflicts / incidents
- Responsible completeness, quality and timeliness of all client deliveries.
- Implementation, continual improvement, and ensure utilization of team’s SOPs.
- Provide AM team with proper sales support (technical approach and samples/case studies).
- Support to E2E recruiting and staffing processes (hiring manager).
- Fluent English (plus additional Western European language will be an asset)
- University degree
- Minimum 7 years of professional experience
- Experience in project management
- Understanding of Digital Marketing, technology or Web development and User Experience projects
- Ability to build relationship with large number of individuals across all levels in the organization
- Ability to work independently and determine appropriate priority
- Focused on delivering results
- Oriented to details and motivated to work in corporate environment
- Understanding of various processes at a time and ability to present them in a clear manner to various stakeholder
- Outstanding communication and very well developed presentation skills
- Manage third party resources as necessary for the projects, pilot and innovation work
- Sound people management skills. Ability to provide leadership, guidance and organization to the managed teams/ projects.
- Ability to support team members in defining career path and pursuing professional growth opportunities.
- Comfort in working in changing and challenging environment.
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings
- Notable discount for the language courses (incl. you and your family members)
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
- Beverages (as coffee, tea) at any time you want
