About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Desktop Analyst
Place of work: Wroclaw
Ref. no Dolnośląskie > Wroclaw
Job description
- Delivering a high quality, professional and proactive day to day service to client, within agreed SLA’s
- Handling incidents
- Resolving onsite support issues (IMAC (Installations, Moves, Adds and Changes))
- Backup plan handling and validation
- Assets management
- Desktop systems installation and maintenance
- Active Directory and MS Windows server systems environment management and maintenance
- Applying business and technical knowledge to meet resolution targets
- Adhering to escalation procedures
Requirements
Essential:
- Good English language skills (B2)
- Excellent knowledge of Windows 7
- Good knowledge of MS Office package
- Basic knowledge of and experience in troubleshooting networking issues
- Basic knowledge of Active Directory
- Basic knowledge of Microsoft Server systems
- Experience in customer care
- Basic ITIL knowledge
Desirable:
- German language
- Experience in SAP environment
- BSc degree in ITC or similar
- IT Hardware knowledge
Candidate’s profile
- Well motivated team player with ability to work under pressure and in changing environment
- Able to work with minimum supervision and perform under pressure to tight deadlines
- Able to work effectively and flexibly in a small team
- Well structured multi-tasking skill
- Attention to details
- Proactive and ‘can do’ attitude
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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