For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve vital needs. Today, 33,000 ADM employees around the globe convert oilseeds, corn, wheat and cocoa into products for food, animal feed, industrial and energy uses. With more than 270 processing plants, 420 crop procurement facilities, and the world’s premier crop transportation network, ADM helps connect the harvest to the home in more than 160 countries. Currently, due to further development of our operations in Poland we are looking for candidates to fulfil the position of:
Desktop support
Location: Poznań
Responsibilities:
- Logging, prioritization and escalation of support issues and requests
- Develop and maintain good working relationships with clients to promote high level of customer service
- Resolution of 1st/ 2nd line support issues and requests via telephone, remote support or onsite visits
- Installation, maintenance and support of IT equipment including laptops, telecoms equipment, printers,scanners, mobile devices and workstations. Some cabling work will also be required
- Installation and configuration of MSWindows 7 , MS Office 2013 , MS Windows server 2008, MS Windows server2012
- Solvinghardware and network issues in an operational environment
- Analysis of Network trace information
Requirements Essential Skills/Experience:
- Good knowledge of MSWindows 7 , MS Office 2013 , MS Windows server 2008, MS Windows server2012
- Familiar with Database architecture such as MSQL
- Good knowledge of LAN, WAN
- Good knowledge of computer equipment its operation and configuration
- An understanding of SIP/RTP and VoIP.
- Good verbal and written communication skills in English
- Knowledge of Russian and Czechwill be an additional advantage
- Developed analytical skills / diagnose problems
- Highly developed interpersonal and communication skills
- Good interpersonal skills and the ability to deal with users at all levelsAble to operate to time sensitive deadlines
- Ability to work in an international team
- Previous experience within 1st / 2nd line Telecoms support
- ITIL certificateDriving license B
We offer:
- Work in aninternational team
- Challenges appropriate to your skills and knowledge
- The possibility of development