Ogłoszenie numer: 1257928, from 2016-09-05
The gist: Help Papertrail at https://papertrailapp.com/ put smiles on the faces of ops-savvy developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls. Startup atmosphere and tools, large company benefits.
Papertrail provides log management as a service. We work with clued engineers at companies like Instacart, Heroku, and DNSimple.
That's where you come in. We've grown to need technical customer support. A few things make this unique: interact with incredibly savvy, passionate customers. Do as much beyond tech support as you're interested in. Use modern, location-flexible tools like GitHub and Slack.
About Papertrail
Papertrail is a small team operating a service which helps tens of thousands of engineers. We're part of SolarWinds, along with other infrastructure monitoring products like Librato and Pingdom. You can see some of the things the team think about on http://twitter.com/papertrailapp
We love what we do and we hope it shows. Everyone contributes -- 100% of Papertrail staff has sent a GitHub pull request. Papertrail recently became part of SolarWinds, which was voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies.
Developer Support Engineer
Location: Kraków
Reference No.: 2016-6249
Job description
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Help customers setup and use Papertrail's service via email and text chat. The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, PHP, REST/JSON, Python, and Django, plus non-technical topics. You almost certainly won't know about all of these. While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun).
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Be comfortable and personable in email, even when interacting with strangers.
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Show a passion for devops tools, Web services, and technology in general. We're doing this because we love it.
And tell me why this is unusually awesome?
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It's the most important thing we do. Happy customers are the only reason why we get to do this every day. Since most of our interactions with customers are via support, this is the most important thing we do every day and the main reason we grow.
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The team hub is a Slack text chat channel.
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Although answering questions is the must-have, you're welcome to write docs, improve our open-source apps, or grow into coding on the core service. We operate in 3 thriving fields: cloud computing, software as a service, and dev/ops, and the tools we use are in demand: Ruby, Java, and current open-source libraries.
Want to stand out?
Here’s a few ideas:
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Include a sample of something you’ve written, like a technical article or summary, a blog post, or a piece of short fiction
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Create a Papertrail account and describe your experience as a new user.
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Surprise us with a pull request for papertrail-services at https://github.com/papertrail/papertrail-services (Ruby), remotesyslog2 at https://github.com/papertrail/remotesyslog2 (Go), or papertrail-cli at https://github.com/papertrail/papertrail-cli (Ruby)
Requirements
Check out some topics which come up regularly: help.papertrailapp.com at http://help.papertrailapp.com/ .
You'll need:
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Working Linux knowledge. You've compiled a binary, installed packages, and understand TCP/IP concepts. Experience with tools like tcpdump or strace will help, though it isn't required.
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A written voice. You enjoy writing. This job involves helping people in forums and text chat, so a written voice goes a long way. Good grammar is critical, as is a gut feel for when to ignore it in order to make a personal connection. A public online history (like a blog, Stack Overflow/Server Fault posts, GitHub commit history, Twitter account, or casual posts to non-technical online forums) is ideal, since a big part of this job is showing your passion and knowledge for a topic in casual, freeform emails.
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Scripting . Some experience in a scripting or programming language, ideally in one or more of Ruby, Python, Go, Java, or C.
Time Zone & Location
Time zone: While Papertrail is fairly asynchronous, our customers are less so. Most customer questions arrive between 6 AM - 8 PM Pacific, so most work will occur during those hours. You must be willing to work Pacific Time Zone hours.We offer
What awaits you besides the top technology and great coworkers?
Among the many benefits are a competitive salary, bonuses, and growth opportunities.
We promote self-education and support you in learning new things – through conferences, learning tutorials and mentors. You can enjoy comfortable office spaces with free and tasty coffee, snacks, game room, soft chairs and PS4.
You can bike to work and find colleagues who do same sports as you do.
We provide MultiSport, private health insurance and fruits in the kitchen.