Dispute Management Analyst with German/ Italian

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Currently, for our client, a global logistics company, which has recently launched a Shared Service Centre in Warsaw, we are urgently seeking candidates for the position of Dispute Management Analyst with German or Italian.

As Dispute Management Analyst you will be a part of a multinational team of Analysts dedicated to improving the quality of invoices processing and receivables management to ensure high quality of service provided to both internal and external clients of the company. Main responsibilities on this position will include timely processing of all assigned disputes, escalating issues in accordance with escalation policy of the company, supporting Administration Department in issuing correct invoices and presenting proactive and innovative attitude to improve service/ deliverables to the client. Dispute Management Analyst will also be responsible for monitoring disputes/ receivables data in the system and generating ad hoc reports.

We are looking for candidates with min. 1 year of experience in dispute management, gained preferably in SSC/ BPO environment. Nonetheless, we are also looking forward to applications from candidates with dispute management and analytical background gained in other sectors. The ideal candidate should have strong analytical/ numerical mindset and good verbal and written (min. B1) communication skills in English and in German or in Italian. Proficient computer skills in Microsoft applications (e.g. Excel) are necessary while good knowledge of SAP would be an advantage. The ability to multi-task and work independently will be desirable in this role, as well as strong customer focus.

Our client offers an attractive salary and benefit package, a wide range of trainings and a well-structured career path. The company provides the opportunity to work in a multinational environment with colleagues from all over the world. We are looking forward to your application!