Dispute Senior Specialist with Spanish
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Fluent Spanish;
- Intermediate level of English (B1) as a minimum;
- Previous experience in Dispute;
- High level customer service skills and very good communication skills;
- Very good analytical skills, able to prepare analysis and reporting;
- Ability to improve the process;
What duties will help you grow?
- Analyses the ledger of deductions and dispute, researches and resolves complex deductions and disputes;
- Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process;
- Researches client specific disputes and deductions for validity ;
- Raises credits for valid queries, reviews account reconciliations and approves credits raised by team members
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more.
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
