Disputes Clerk with Dutch
Miejsce pracy: Warszawa
Nr ref.: JO-1604-329661_70
Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network. It works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries.
Now we have openings for:
Disputes Clerk with Dutch
Key responsibilities
- Timely handling of incoming customer complaints and queries via phone and e-mail
- Identifying the cause and validity of complaint
- Resolving complaints concerning invoicing for services rendered
- Preventing reoccurrence of complaints by cooperating with the Billing Team
- Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
Qualifications
- Min. secondary education
- Very good Dutch
- Good English
- Proficiency in computer skills (MS Office)
- Stress resistant
- Precise
- Analytical
- Experience in Customer Service and SAP knowledge nice to have
We offer
- Location: Warszawa
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- Book Club, International Cuisine Club, Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
Do not hesitate to send us your resume in English: dorota.anaszewicz@cpljobs.pl