Key responsibilities:
Timely handling of incoming customer complaints and queries via phone and e-mail
Identifying the cause and validity of complaint, analyzing of overdue receivables
Preventing reoccurrence of complaints by cooperating with the Billing Team
Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
Delivering a consistent and professional level of service and maintaining good customer relations
Reporting the results of work in the area of outstanding receivables
Achieving set revenue targets and call quality objectives
Requirements:
At least secondary education
Very good English (min. B2)
Very good German (min. B2)
Experience in Customer Service, phone contact with customers, complaints solving or cash collecting will be an asset
SAP knowledge nice to have
proficiency in computer skills
Stress resistance, conscientiousness, analytical abilities
We offer:
Location: Warsaw
Full time job
The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
Experience with a range of Clients and technology solutions which provides professional relevance
Operating according to Lean Six Sigma philosophy
Collaborating and learning from diverse and talented colleagues helps you “raise your game”
Trainings and development tailored to help you achieve your potential
New Joiners Programme including trainings
Opportunity to engage in Corporate Social Responsibility initiatives
We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
Social benefit packages including: private medical care, Benefit sport club cards, life insurance
Friendly work atmosphere in multicultural environment
