Disputes Specialist with German/ Kontroler ds. Reklamacji
Miejsce pracy: Warszawa
Nr ref.: JO-1512-322049xxxxxxxxx_5
If you are the person who is looking for a great opportunity to gain new work experience in multicultural environment and who:
- Knows German and English well
- Has at least secondary education
- Is proficient in computer knowledge
It turns out that… you are the perfect candidate for the company that specializes in consulting management, technology services and outsourcing and recently has become one of the best employers in Poland according to PulsHR.
Key responsibilities:
- Timely handling of incoming customer complaints and queries via phone and e-mail
- Identifying the cause and validity of complaint, analyzing of overdue receivables
- Preventing reoccurrence of complaints by cooperating with the Billing Team
- Reporting the results of work in the area of outstanding receivables
- Achieving set revenue targets and call quality objectives
We offer:
- Location: Warsaw
- Full time job
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- You will be able to take part in different initiatives like Book Club, International Cuisine Club, Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment