eCommerce Customer Service Specialist with German
Warszawa
PFSB13631
For our Client, one of global leaders in business solutions, we are currently looking for a person who is dynamic and willing to continue his/her career within Customer Service area.
The chosen candidate will have an opportunity to work in an international environment and will have a regular contact with foreign languages.
The employer is offering stable employment, private healthcare and other benefits.
The chosen candidate will have an opportunity to work in an international environment and will have a regular contact with foreign languages.
The employer is offering stable employment, private healthcare and other benefits.
Opis stanowiska / Job description:
- Reviewing the content of and keeping statistics on incoming agreements
- Entering agreement data, including invoicing and reporting to the card organizations
- Maintaining contact with the various internal and external interfaces
- Processing client enquiries submitted to E-Commerce by telephone or in writing and developing the corresponding technical solutions in the required languages
- Processing all cash flow enquiries as well as correcting and re-entering card transactions
- Managing and processing various mail accounts in addition to writing individual correspondence
- Client management, including monitoring and termination
- Independently and professionally performing any tasks according to the defined targets and in a client-oriented manner
- Entering agreement data, including invoicing and reporting to the card organizations
- Maintaining contact with the various internal and external interfaces
- Processing client enquiries submitted to E-Commerce by telephone or in writing and developing the corresponding technical solutions in the required languages
- Processing all cash flow enquiries as well as correcting and re-entering card transactions
- Managing and processing various mail accounts in addition to writing individual correspondence
- Client management, including monitoring and termination
- Independently and professionally performing any tasks according to the defined targets and in a client-oriented manner
Kogo szukamy / Profile description:
- Experience in Customer Care or 1st Level Support function is desirable
- Deepend knowledge of Polish, English and Communicative German language is required
- Independency, a flair for technology and enjoy having contact with clients
- Excellent communication and interpersonal skills
- A high degree of dedication, flexibility and the ability to cope well under pressure
- Deepend knowledge of Polish, English and Communicative German language is required
- Independency, a flair for technology and enjoy having contact with clients
- Excellent communication and interpersonal skills
- A high degree of dedication, flexibility and the ability to cope well under pressure
Jak aplikować / How to apply: