EMEA Customer Service Manager
Poszukujemy EMEA Customer Service Manager
Wrocław
Your responsibilities
- Leading and supervising the team of Customer Service staff for EMEA in SSC Poland
- Organizing responsibilities within the team and constantly improving skill level of team members.
- Providing a high quality of Customer service and maintaining good relations with the client
- Caring about the effectiveness of the department and the transmission of information to the customer
- Producing internal and external information using SAP software and other modern business tools.
- Improving customer service procedures, policies and standards
- Investigating and solving customers' problems
- Issuing timely invoices, refunds or compensation to customers
- Supervision and improving the timeliness of deliveries, shipments, orders
- Meeting with other managers to discuss possible improvements to customer service
Our requirements
- Educational background - Bachelor's Degree
- Minimum 3-5 years’ experience in CSR reporting function including people management
- Experience in SAP – preferable
- Fluent EnglishTeam player with a high degree of goal orientation and problem-solving skills
What we offer
- Competitive salary and benefits program (private health care, subsidies for MyBenefit cafeteria (including Multisport card), lunch card)
- Employment agreement in an international production company with high quality standards of work
- Fruity days
- Birthday gifts
- Convenient central location of the office
- Free language courses