Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.
We have more than 1800 colleagues in Poland, supporting our business in all global regions. Our Global Delivery Center (GDC) engineers in Krakow and Warsaw office collaborate on the design and delivery of local and global projects in the fields of engineering, design and construction. Our Global Business Services (GBS) specialists provide global support and expertise in the fields of Accounting, Procurement, IT, HR and Graphic Design.
Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
We have more than 1800 colleagues in Poland, supporting our business in all global regions. Our Global Delivery Center (GDC) engineers in Krakow and Warsaw office collaborate on the design and delivery of local and global projects in the fields of engineering, design and construction. Our Global Business Services (GBS) specialists provide global support and expertise in the fields of Accounting, Procurement, IT, HR and Graphic Design.
Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
Employee Service Centre Representative for MENA
Location: Kraków
Job ID: GLO0000HB
Within the Employee Service Center, provides expertise and support to employees, former employees, managers, HR Delivery staff, and external callers by answering complex inquires;
Researching/resolving issues; interfaces with external resources related to Human Resources, Benefits, and Payroll policies, procedures, programs and tools.
Responsibilities:
- Respond to requests coming from employees, managers, and HR Delivery staff on HR or Payroll policies, procedures and tools;
- Track customer contacts and inquires in Service Now case management system
- Provide information in the area of HR, Benefits or Payroll;
- Research and resolve issues;
- Escalate necessary matters to policy owners for resolution;
- Interface with vendors or other external consultants;
- Participate in team’s projects;
- Work independently with minimal guidance;
- Convey a professional, knowledgeable, helpful and conscientious approach
Requirements:
- Knowledge of the law of employment and compliance requirements;
- Minimum 2 years of experience in HR, Benefits or Payroll
- Bachelor’s/Master’s Degree in HR, Business, or related field strongly preferred, or equivalent experience
- Excellent spoken and written English
- Ability to communicate clearly & concisely
- Proficient in Microsoft Suite of products
- Excellent organizational, communication, analytical and multi-tasking skills;
- Project management skills; business acumen;
- Strong attention to details and accuracy;
- Demonstrated ability to problem solving;
- Exceptional customer service skills;
- Ability to handle confidential issues with discretion;
- Ability to work with minimal supervision;
- Experience with HR or Payroll applications or systems, reports and databases
We offer:
- International working environment and unique company culture
- Personal development opportunities
- Friendly atmosphere in dynamic team
- Full time employment contract with salary corresponding to qualification
- Benefits package including medical care, insurance, sport activities and other