ERP Consultant with foreign languages (m/f)
Miejsce pracy: Wrocław
Nr ref.: JO-1602-325768_2
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
ERP Support Consultant with foreign languages
Responsibilities:
- Managed services team act as a single point of contact between company managed services and client
- Act as a focal point for reporting Incidents and making service requests. Act as a second level resolution point
- Administer reporting tools
- Maintain day to day responsibility for the ownership and resolution of Service Management issues
- Keep client informed of service events, actions and opportunities that are likely to impact their ability to pursue their day-to-day activities
- Able to operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management etc.
- Able to view client system environment holistically to proactively identify and resolve issues before they are able to impact end user operation
Requirements:
- 2 years of experience in similar position or equivalent knowledge
- Strong analytical skills and specific or vertical knowledge
- Excellent time management, communication, presentation, and organizational skills
- Nice to have - ITIL foundation v2 or v3
- Languages: English and/or a fluent 3rd EMEA language: Dutch, French, German, Italian, Spanish
Nice to have:
- Previous software implementation experience
Our Client Offers:
- Opportunity to work in international environment (prestigious European brand - start-up in Poland)
- Professional Development Programmes
- Very attractive benefit package
- Flexible working hours and home office, if possible
- Competitive salary
- Challenging projects and diversified work
