Error & Reporting Analyst
Kraków
The team closely cooperate with the E&O Lead (Errors & Omissions), E&O Coordinators and Benefit Administration teams across all 3 strategic locations.
Key Responsibilities:
- Supporting investigations as required by the E&O Lead or E&O Coordinators
- Completion, review and issue via central print of all templated letter responses
- Issue of complaint acknowledgement letters within 2 days and the coordination of subsequent correspondence to ensure that member expectations are managed
- E&Os, breaches recording in the database
- Case target date management and case closure
- Management of the central mailbox and updating case details with correspondences received
- E&O case reconciliations to assist with the monthly Sarbanes Oxley declarations
- Achieve quality standards as defined by the E&O Lead
- Supporting and actively contributing in creation of E&O workflows
Requirements:
- Strong analytical, problem solving
- Ability to quickly understand processes and procedures and identify risks
- Ability to analyse processes and identify improvements
- Ability to work under pressure and meet tight deadlines
- Excellent written and verbal communication skills
- Good time management skills
- Good MS Office skills
- Pensions knowledge and root cause analysis experience is desirable but not compulsory
- Focus on details
- Adaptability and flexibility
- Fluent English
- Spotless record and strong ethos
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues
