Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
- Daily management of the Team of 10 direct reports;
- Daily management of incoming volume to ensure all reviews are completed within agreed timeframes and Customers are contacted in accordance with the procedure;
- Capacity planning and management;
- Consolidating comprehensive reports and providing regular updates to the Business;
- Liaising with multiple Business Lines (various Sales channels and Operational Teams) to ensure effective Customer remediation;
- Understanding the applicable CIP/CDD regulations and KYC Policy for Elavon;
- Cooperation with local authorities in Europe, whenever Suspicious Activity Report is required to be raised;
- Close cooperation with Compliance teams on AML matters;
- Close cooperation with CAM/RM/Premier teams
- Excellent communication skills in English (both oral and written);
- Confidence in leading conference calls and meetings with other Business Lines and Senior Managers;
- Experience in Team management will be an advantage;
- Experience in AML will be an advantage;
- Customer service experience will be an advantage;
- Analytical mind and ability to work independently;
- Flexibility and administrative accuracy are essential;
- Credit cards’ market experience or security background would be an additional asset;
- Very good MS Office skills, especially Excel;
- Attention to details.
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.