What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
You will be responsible for managing customer accounts daily activities and provides expertise to operational decisions regarding those accounts. You will balance customer needs with business objectives. You will work with members of the Business, Supply Chain and Third Party vendors to develop and execute customer specific account plans to improve efficiency, profitability and customer satisfaction.
You will have an opportunity to work in a global, multi-cultural environment, managing the supply of pulp produced in US mills to customers located in various parts of the world. The job offers an opportunity to broaden the knowledge of Pulp market, international logistics, export processes and supply chain solutions.
- Effectively handle strategic, high volume and challenging accounts; respond to customer inquiries expeditiously, offer alternatives and exhibit leadership.
- Provide excellent customer service level in accordance to established performance criteria.
- Handle logistics issues and exceptions, manage through complex supply chains involving export, ocean freight and container shipments
- Develop partnership with internal departments and 3rd party logistics to deliver business results and better service platforms.
- Work in a team environment
- Proactively provide back-up support to other accounts during critical periods of order activities
- Contribute to business financial targets through cost to serve management and NPI participation
- Resolving requests and inquiries to the customer’s satisfaction while achieving business objectives
- Constantly developing business acumen
- Managing internal & external needs in a changing and dynamic environment
- Working with internal departments and Sales to become a partner of choice for customers.
- Understanding foreign cultures and utilizing this knowledge to effectively manage international accounts
- Understanding export trade documentation and procedures
- Resolving issues to improve customer satisfaction while adhering to IP business rules
- Proactively supporting e-business solutions with customers.
- Adhering to the value of teamwork
- Fluency in English
- High customer orientation and commitment
- Good interpersonal and organizational skills along with analytical and problem solving skills
- Good understanding of order management and customer service processes
- Ability to multitask
- Solid business knowledge would be beneficial
- Proven track of experience in business related fields
- Proficiency in Excel, Power Point and Word programs
If you are excited about this role, please send us your application with a statement below.
Please make sure to inform your manager before you apply for the position.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.