About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
Job description
Disputes Agent is an accounts receivable function of a business that aims to address issues once invoices issued to the customers is disputed. Disputes role usually involves researches in the system to identify if the complaint of the customer is valid and making decisions on credit/rebills to be granted.
Main accountabilities
- Responsible for timely resolution of the customers\' disputes
- Regularly reflects the status of disputes activities
- Ensure complaints/requests sent via systems are cleared timely and that no unmatched item remains open
- Handles day-to-day activities and cooperate closely, when necessary, with customer service representatives, salesmens, Accounts Receivables and managers to ensure ‘on time’ resolution
Requirements
- Computer literate: MS Office, Outlook, Excel
- Good communication skills
- Able to manage multiple priorities successfully
- Pro-active thinking, independent worker (problem solving included), hands-on mentality, goal oriented
- Work experience in an international/ multi sites environment or customer service would be an asset
- Other languages skills would be an asset
Candidate’s profile
- Ability to deal with all types of customers\' queries and disputes within the role.
- Ability to communicate mainly in writing with customers and the Client in a professional manner.
- Ability to work under time pressure
- Willingness to help and resolve various issues on the accounts
- Ability to collect relevant information and kindly, skillfully push certain parties to complete the dispute resolution
- Co-operate and supports all team members
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages.
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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