Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Finance & Accounting Process Specialist Dutch Speaker
Place of work: Kraków
Ref. no FAPS/Dutch/KRK
Job description
- Answers, as a Front Office Specialist, to different requests (resolution of vendor queries, resolution of employee queries),
- Analyze and provide financial information to the Client ,
- Provide status of expense notes and different queries from Capgemini employees,
- Continually seeks out ways to improve Client satisfaction.
Main accountabilities
The employee will be responsible for daily Front Office Specialsit tasks such as answering to queries by emails or telephone from suppliers and Capgemini employees. Furthermore, the employee will provide different analysis to CFO, providing financial information from the system and coordinate work and tasks between different departments - AP, Procurement and the Client.
Candidate’s profile
- Very good customer service skills and Client-focus attitude,
- Very good voice service skills in Dutch language,
- Very good analytical and problem solving skills, attention to detail,
- Strong communication and interpersonal skills,
- Basic accounting knowledge will be an Asset ,
- Ability to work under pressure,
- Well organized and able to prioritize tasks.
Requirements
- University or college degree,
- Minimum 1 year of relevant experience, in procurement, AP, Finance Helpline would be an Asset,
- Basic accounting knowledge will be an Asset,
- Excellent oral and written skills in Dutch,
- Fluent oral and written skills in English,
- Good computer literacy, easily learns new applications.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
