Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
We are looking for candidates, who are ready to take part in the transition of Order to Cash processes. The scope involved covers processes Cash application, Dispute Management, Customer Master Data and Order Processing
The following working hours spread for the delivery team should be considered 7:00-18:00.
- Ability to travel to Turkey (Istanbul) or Czech Republic for 6 weeks for transition
- Develop an understanding of the current state processes
- Perform Order to Cash daily tasks on site initially in legacy systems (Dispute Management, Master Data, Cash Application, Order Processing, etc.)
- Validate the existing procedures and test new solutions
- Conduct successful knowledge transfer within the Order to Cash area
- Prepare process maps and desktop procedures
- Establish very good relationship with the client
- Research and resolve dispute cases
- Conduct variance analysis and research claims
- Process incoming payments, offsets, reversals and other requests
- Reconcile AR cash balances
- Perform Customer Master Data and Order Processing tasks
- Perform other AR duties
- Work closely with the client and maintain good working relationship
- Experience in OTC area
- Turkish Language (fluent) or Czech Language (fluent) is a must
- Very good English skills
- SAP knowledge will be an advantage
- Good analytical skills
- Ability to enhance process and controls
- Very good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
- Teamwork approach
- Flexibility, ability to deal with ambiguity and change
- Ability to work under pressure
- Transition experience will be an advantage
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
