Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
Financial Services Specialist Insurance Related German Speaker
Place of work: Kraków
Ref. no Praca/FSSIR/Ger/KRK
Main accountabilities
- Effective communication with Customers in respective countries
- Performing excellent service to the Client
- Customers retention activities
- Collection of Customers unpaid premiums
- Handling Customers inquiries
- Processing of insurance policies and incorporated documentation
- Analyzing root causes of the problems
- Constantly collaborating with other team members
Requirements
- Fluent German and good knowledge of English
- Customer Service experience
- Ability to bring an answer quickly and efficiently
- Ability to explain argument and convince
- Experience in Insurance activity would be an asset
What we offer
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere