- Monitor account activity to identify fraudulent financial transactions and violations,
- Secure accounts to prevent losses,
- Work with internal departments to validate that charges are authorized,
- Work with Merchants to resolve customer service issues or fraudulent activity,
- Maintain Merchant processing statistics and records,
- Work shift pattern (8am-8pm).
Experience & Qualifications required:
- Excellent English (C1),
- Relevant work experience,
- Ability to interpret technical and administrative instructions,
- Experience with loss mitigation,
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications,
- Well-developed ability to identify and interpret data and resolve exceptions,
- Ability to resolve complex problems with minimal guidance.
What we offer:
- Full-time position, employment agreement,
- Excellent package including complex medical care, group insurance, Multisport card, language classes,
- Highly professional, multicultural environment and high standards of work,
- Professional training, opportunity to develop a career path in organizational structures, support in career planning,
- Work in a dynamic team with a supportive inclusive culture and strong values,
- Good atmosphere at work and comfortable working environment,
- Flexible hybrid/remote working model following successful onboarding period.