International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
- Responsible for addressing a variety of inquires or requests for services for customers, IP personnel or Business Partners that are the result of an inbound and outbound correspondence
- Services include, but not limited to: processing purchase orders, orders changes, adjustments, and cancellations and general inquiry support
- Coordinate with Customer facing team, Customer Administrators and related departments to communicate and resolve exceptions in an expedient manner
Delivering exceptional customer service to our French-based customer accounts involving the following key duties and expectations of the position:
- Understand and execute the customer service level to the established performance criteria – quality, productivity and customer satisfaction
- A to Z order management – overseeing complete order execution
- Full understanding of account specifics and individual business requirements
- Responsibility for day to day needs of ongoing businesses
- Working closely with local and regional sales representatives in attaining goals and objective
- Effectiveness and efficiency of order processing
- Learn and work in a team environment
- Comprehension and familiarity with product portfolio and IP offering
- Very good command of French
- Ability to communicate in English
- Great communication skills and exceptional phone etiquette
- Excellent written communication
- Ability to process high volume of data accurately and efficiently
- Good understanding of order management processes
- Strong interpersonal and organizational skills
- Customer focus, dedication to outlined objectives
- Personal drive towards individual results and team goals
The European Customer Service department is proud of its young, upbeat, dedicated and multicultural workforce. You will have an opportunity to travel to your clientele location, participate in cross-departmental projects and engage your potential for self development through a variety of trainings and language courses offered by International Paper.
All our employees may benefit from being a part of a multinational and multicultural organization. Other benefits include stable employment, a friendly and dynamic work environment, career development within global structure, high standards of work, attractive salary, participating in exciting social fund initiatives, as well as working in a modern office located in the center of Krakow.
If you are excited about this role, please send us your application with a statement below.
Please make sure to inform your manager before you apply for the position.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.