Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
- Managing Customer expectations and resolving complaints;
- Managing the Projects related to POS area
- Building relationships with all areas in and outside of Operations to achieve the best result for our Customer;
- Interaction and support for Vendors or Internal Departments to ensure the Customer’s expectations are met
- Handling all queries with the best interest of both the Company and the Customer;
- Daily monitoring & management of representatives work schedules based on our daily requirements and needs;
- Interaction with all European Sites to ensure daily SLAs is reached/exceeded;
- Performing monthly and annual representatives' appraisals;
- Managing and developing customer representatives and providing continuous coaching;
- Interviewing and hiring customer representatives.
- Fluency in English and Polish
- Minimum of one year experience working in a call centre environment;
- Must be willing to accept challenges on a daily basis;
- Must be able to drive results and maintain high quality standards;
- Must be well-organized and possess time-management skills;
- Must have a professional attitude and be tactful in approaching others;
- Ability to work independently as well as in a team environment;
- Ability to work in an international environment with multiple disciplines;
- Ability to work on own initiative with follow through to completion;
- Flexible schedule to work afternoon and evening hours;
- Excellent communication and interpersonal skills;
- Advanced PC & MS Office skills.
- Full time position, employment agreement;
- Excellent package including:
- Complex medical care,
- Group insurance,
- Multisport card,
- Language classes;
- Highly professional, multicultural environment and high standards of work;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
